Table of Contents
Welcome to Rawa ("we," "us," or "our"). This Privacy Policy explains how Rawa Water Delivery Application collects, uses, discloses, and protects your personal information when you use our mobile application ("App") and related services.
Information We Collect
Information You Provide Directly
- Account Information: When you register, we collect your full name, email address, phone number, and password.
- Delivery Addresses: Street address, building number, floor number, postal code, and location type (home, work, etc.).
- Payment Information: Payment method preferences and transaction details processed through our third-party payment provider (Paymob). We do not store your credit card or bank account details directly.
- Order Information: Product selections, order history, delivery preferences, coupon codes, and cancellation reasons.
- Communications: Any messages or feedback you send to us through the App.
Information Collected Automatically
- Location Data: With your permission, we collect precise (GPS) and approximate (network-based) location data to facilitate delivery services and help you select delivery addresses on the map.
- Device Information: Device type, operating system version, and unique device identifiers.
- Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens to send you order updates and notifications.
- Usage Data: App interaction data such as login status, language preferences, and session information.
Information from Third-Party Services
- Google Maps & Google Places: When you use location features, Google may collect data in accordance with Google's Privacy Policy.
- Firebase Cloud Messaging: Firebase processes notification delivery data in accordance with Google's Privacy Policy.
- Paymob Payment Gateway: When you make online payments, Paymob processes your payment data in accordance with their privacy policy.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account.
- To process and deliver your orders.
- To calculate delivery costs based on your location.
- To process payments and manage your wallet balance.
- To send push notifications about order status updates and important announcements.
- To provide customer support and respond to your inquiries.
- To improve and personalize your experience within the App.
- To verify your identity through OTP (One-Time Password) email verification.
- To maintain the security and integrity of our services.
- To comply with legal obligations.
Data Storage & Security
Local Storage
We store limited data on your device using secure local storage, including your authentication token, cached user data, login status, and language preferences.
Server Storage
Your account information, order history, wallet transactions, delivery addresses, and notification records are stored on our secure servers at rawawater.com.
Security Measures
- All data transmissions between the App and our servers are encrypted using HTTPS.
- Authentication is handled through secure token-based systems.
- API communications are protected with API key validation and authorization headers.
- Passwords are securely hashed and never stored in plain text.
Data Sharing & Disclosure
Service Providers
We share data with trusted third-party service providers who assist us in operating the App:
- Google (Firebase Cloud Messaging, Google Maps, Google Places) for notifications and location services.
- Paymob for processing online payments.
These providers are bound by their own privacy policies and are only permitted to use your data to provide services to us.
Delivery Partners
We share your delivery address and order details with delivery personnel to fulfill your orders.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
App Permissions
The App requires the following permissions:
- Location Access: To display your position on the map, suggest nearby addresses, and facilitate accurate delivery.
- Notifications: To send you order updates, delivery status, and important announcements.
- Internet Access: To communicate with our servers and process your requests.
- Vibration: To alert you of incoming notifications.
Your Rights & Choices
Account Management
- You can view and update your profile information within the App.
- You can change your password through the App settings.
- You can manage your saved delivery addresses.
Location
- You can grant or revoke location permissions through your device settings at any time.
- Disabling location access may limit certain features such as map-based address selection.
Notifications
- You can enable or disable push notifications through your device settings.
- Disabling notifications may prevent you from receiving order status updates.
Account Deletion
You may request the deletion of your account and associated data by contacting us. Upon deletion, your personal data will be removed from our active systems, subject to any legal retention requirements.
Guest Mode
You may browse products without creating an account. No personal data is collected in guest mode beyond basic device and usage data.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law, for legitimate business purposes, or to resolve disputes. Wallet transaction records and order history are retained for financial and legal compliance purposes.
Children's Privacy
Rawa is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.
Third-Party Links & Services
The App may contain links to third-party websites or services, including the Paymob payment gateway. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or through push notifications. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By using the Rawa application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.